Shipping & Return
Shipping Policy
- Free shipping on all U.S. orders over $35.
- Please allow 2–4 business days for order processing before your package is shipped.
- Orders are shipped directly from within the United States.
- Once shipped, most orders arrive within approximately 3–7 business days.
- Tracking information will be sent to you as soon as your order has been dispatched.
Occasionally, tracking information may take additional time to update or may show a package as delivered before it has arrived. If this happens, please allow up to 48 hours and check with other members of your household or your local carrier.
Should you still be unable to locate your package, please contact us at hello@relaxalabs.com, and our support team will assist you.
Return Policy
Every order is covered by our 60-Day Risk-Free Guarantee.
If you are not completely satisfied with your purchase, contact us within 60 days of receiving your order to request a return, exchange, replacement, or other appropriate solution.
For products that arrive damaged, defective, or incorrect, please contact us with your order details and photos of the issue. Our support team will review your request and provide the appropriate assistance.
To begin a return or exchange, email us at hello@relaxalabs.com. Please wait for return instructions before sending any item back.
Our goal is to make every issue as simple and stress-free as possible.